Pre Order Policy Cancelations & Returns
Thank you for considering our website to purchase your toys! Sometimes we receive word of items coming in months in advance before they arrive. Once we have confirmation from our manufacturers, we start advertising for Pre Order. Our pre order policy is simple. Please read below:
Pre order Policy Regarding Mezco Toyz & Most Pre Orders-UPDATED DUE TO COVID-19
Note: if we are no longer taking deposits, and full payments only, there will be a note on the product page notifying deposits are no longer available.
- Some larger One:12 Collective items, or box sets may require a higher NRD
- When a pre order item is on the way to 1 Stop Toy Shop, 1 Stop Toy Shop will contact you via email regarding balance due.
- Buyer has 3 calendar days to send final payment of remaining balance once email is sent from 1 Stop Toy Shop.
- Buyer will receive 3 email notifications and a final cancellation email (4 total). If no response within an hour after the 4th and final email, 1 Stop Toy Shop will keep NRD and will not return or apply to another order.
- 1 Stop Toy Shop is always willing to work things out, please communicate.
- Any order may be canceled before shipping label is made
- All orders are subject to 15% cancellation fee if order was paid in full.
- Once shipping label is made and paid for, order cannot be canceled
- Any issues please email: firstname.lastname@example.org, we are here to help
- No returns after 30 days
- NO RETURNS ON OPENED ITEMS
- Buyer pays for shipping if returning item in original condition, and is charged a 15% restocking fee.
- If item is damaged from playing with toy or posing, we cannot accept return but will see if we can get replacement parts.