Pre Order Policy Cancelations & Returns

Thank you for considering our website to purchase your toys!  Sometimes we receive word of items coming in months in advance before they arrive.  Once we have confirmation from our manufacturers, we start advertising for Pre Order.  Our pre order policy is simple.  Please read below:

 

Pre order Policy Regarding Mezco Toyz & Most Pre Orders

  • Buyer has option to pay deposit or full payment.
  • All One:12 figures announced more than a month from release require a non refundable $5 payment down. 
  • Pre Order Payments are sent to Paypal or Pre Order form

  • Paypal link:  www.paypal.me/1stoptoyshop

  • Please put in the notes the item you would like to pre order

  • Confirmation email will be sent to buyer within 12 hours after deposit is received

  • Note: if we are no longer taking deposits, and full payments only, there will be a note on the product page notifying deposits are no longer available.

  • Some larger One:12 Collective items, or box sets may require a higher NRD
  • Any One:12 figure less than a month from the expected release date may require full payment down.
  • When a One:12 Product is on their way to 1 Stop Toy Shop, 1 Stop Toy Shop will contact you via email regarding balance due. 
  • Buyer has 3 calendar days to send final payment of remaining balance once email is sent from 1 Stop Toy Shop.
  • Buyer will receive 3 email notifications and a final cancellation email (4 total).  If no response within an hour after the 4th and final email, 1 Stop Toy Shop will keep NRD.
  • 1 Stop Toy Shop is always willing to work things out, please communicate. 

Funko

  • As of now 1 Stop Toy Shop requires full payment  for all pre orders
  • We are working on pre order system that requires no money until ships
  • Please email: the1stoptoyshop@Gmail.com if have trouble paying all before shipping

Cancelations

  • Any order may be canceled before shipping label is made
  • All orders are subject to 10% cancellation fee if order was paid in full.
  • Once shipping label is made and paid for, order cannot be canceled 
  • Any issues please email: the1stoptoyshop@gmail.com, we are here to help

Returns

  • No returns after 30 days
  • Buyer pays for shipping if returning item in original condition, and is charged a 15% restocking fee. 
  • If item is damaged from playing with toy or posing, we cannot accept return but will see if we can get replacement parts.
  • If Funko box is damaged, please email: the1stoptoyshop@gmail.com, we may have replacement boxes, chase stickers or can get a credit if there is insurance on the package.